Info Hub

FAQ

01
Do I have to be a Sports Person to attend the clinic?

Absolutely not! We specialise in Sports and Exercise Medicine however we offer elite services for anyone who requires musculoskeletal care, treatment and management.

02
What if I don’t know who I need to see?

Please call our friendly receptionists on 1300 859 887 who are trained to direct you to the right practitioner for your specific injury or enquiry.

03
How can I make, change or cancel an appointment?

Please call 1300 859 887 to speak to our friendly receptionists about your appointment.   24 hours’ notice is required prior to your appointment for appointment changes or cancellations, otherwise a cancellation fee of up to 100% of the original appointment amount may be charged.

04
Do I need to make an appointment, or can I just walk in?

For all appointments, please call our friendly receptionists on 1300 859 887.

05
Can I make, change or cancel an appointment via email?

We are unable to accept, change or cancel appointments via email. To make, change or cancel an appointment please call our friendly receptionists on 1300 859 887.

06
Do you have an appointment reminder system?

Yes, we will send an SMS to you the day before your appointment.

07
What are your fees?

Our fees take into account the specialist skills of our practitioners, the complexity of your problem and the time taken for assessment and treatment. Thus we are not able to publish set fees. Please discuss this with our receptionist at the time of booking and with your practitioner at the consultation.

08
What fees are charged for Pensioners & Concession card holders?

We don’t offer concession or pension pricing as we are a private clinic.

09
Do you bulk bill?

No, we are a private clinic and don’t provide a bulk billing service.

10
Do you treat WorkCover and TAC Patients?

Yes we do, but please note that you will still need to pay the full fee for your consultation on the day and claim it back yourself. TAC and WorkCover may only partially cover the cost of services at this clinic, not the full fee.

11
Do I need to pay for my appointment at the time?

Payment in full is required at the time of consultation. This applies to all invoices including Workcover and TAC claims.

12
What methods of payment do you accept?

We accept Cash. Cheque, EFTPOS, Visa and Mastercard (we do not accept Diners Club or Amex)

13
How long are appointments?

The length of your appointment will depend on the service you require. Please call our friendly receptionists on 1300 859 887 for more information.

14
Is parking available?

Yes, please see parking information for the campus you will be visiting:

Olympic ParkOlympic Park

East MelbourneEast Melbourne

GeelongGeelong

WarrnamboolWarrnambool

15
Can I contact my Practitioner via email?

Unfortunately, the clinic is unable to respond to you as a patient via email. This policy ensures complex problems are diagnosed accurately and managed appropriately with a proper consultation, whilst allowing you time to have all your questions answered. Please call the clinic on 1300 859 887 to arrange an appointment to see your Practitioner. 

16
Can I receive my results over the phone?

Please discuss this with your practitioner at the time of your appointment.

17
Is my medical record confidential?

Yes, your records are confidential and will only be shared between your treating team. Please refer to our Privacy Policy.

18
Do you have a Privacy Policy?

Olympic Park Sports Medicine Centre (OPSMC) is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other relevant laws about how private health service providers handle personal information.

We are committed to complying with all applicable privacy laws which govern how OPSMC collects, uses, discloses and stores your personal information.

Our Privacy Policy sets out in summary how OPSMC will handle your personal information.

A copy of our full Privacy Policy can be viewed online here or you can also request a copy by email: opsmc@opsmc.com.au; call (03) 9420 4300; fax (03) 9420 4352 or write to Olympic Park Sports Medicine Centre, AAMI Park, 60 Olympic Boulevard, Melbourne, VIC, 3004. In all cases, please attention: Privacy Officer.

19
Do you sell products (such as for physiotherapy exercises)?

We stock a variety of therabands, bandages, tapes, tubings, braces, heel raises, and Pilates equipment (foam rollers, massage balls, and fitballs). We can also order most items for you.